It’s one of the scenarios we dread most: one thing breaks and suddenly your whole operation is halted. Lost production time translates to lost profit – and we want to do everything we can to protect your profit.
That’s why we pride ourselves on being there for our customers when they’re experiencing an emergency – no matter when it may be. Our territory account managers and solutions specialists go above and beyond to ensure that replacement parts can be delivered as soon as possible. We have a 24/7 Emergency breakdown service which ensures that even if it’s the middle of third shift when something goes wrong, we have your back.
Industry – Auto parts manufacturing
Region – Central Pennsylvania
Savings – $8,000
The customer called with a breakdown, needing a replacement hydraulic hose in a hurry. The whole machine was down and they needed to get up and running ASAP.
ErieTec was able to call a local hose manufacturer who has the hoses and fittings in stock required to build the two hoses necessary to get the machine running again. Our territory account manager arranged for them to be built ASAP so he could pick them up early the next day to deliver to the customer.
The quick delivery help avoid costly downtime. If they’d had to wait for the hoses to be built elsewhere they would have lost at least another day of production. The customer estimates that ErieTec’s fast action saved them around $8,000.